Refund & Returns Policy
Return & Refund Policy
BeMineBox, a brand by Gelo Co, is committed to providing quality products and a reliable customer experience. Please read our return and refund policy carefully to ensure a smooth process.
Returns
We accept returns within 14 days of delivery. To qualify, items must be unused, unworn, unaltered, and returned in their original packaging with all inserts. Items showing signs of wear, damage, or misuse may not be approved. Returns that do not meet these standards may be rejected. Customers are responsible for safe packaging when returning items.
Final Sale Items
The following items are final sale and cannot be returned or refunded: items purchased during sales or with promotional discounts, gift cards, and items damaged due to misuse, neglect, or normal wear and tear. Any attempt to return these items may result in refusal of the return.
Refunds
Once a returned item is received and inspected, we will notify you of approval or rejection. Approved refunds will be issued to the original payment method within 5–10 business days. Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival. Refunds may be denied if items are returned outside the stated timeframe or do not meet our return standards.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery. Claims submitted after this timeframe may not be eligible. To ensure a quick resolution, include photos and a clear description of the issue. BeMineBox reserves the right to request additional information to confirm the claim before issuing a refund or replacement.
How to Request a Refund (Step by Step)
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Email contact.GeloCo@gmail.com with your order number.
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Attach clear photos showing the product’s condition and any damage or defect.
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Provide a detailed description of the product’s condition (e.g., unused, damaged, defective).
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State the reason for your refund request.
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Our team will review your submission and respond within 1–3 business days with instructions for returning the item or next steps.
Exchanges
We do not offer direct exchanges. If you wish to receive a different item, an approved return must be completed first, and a new order placed. We recommend contacting us before ordering a replacement to ensure availability.
Policy Enforcement
BeMineBox reserves the right to refuse returns that do not comply with this policy to maintain product quality and ensure fairness. This includes items returned past the 14-day period, items showing signs of wear, or items returned without following the stated steps.
